AUTOMATIC CALL DISTRIBUTION
An Automatic Call Distributionis a software technology that manages incoming calls and handles them based on the conditions. Use Automatic Call Distribution to validate numbers, balance the use of phone lines, make outgoing calls, record messages and provide other services. You can find Automatic Call Distribution in any office that handles large volumes of inbound calls. The Dialer routes the incoming calls to the available agent and the related department.
- The Auto Call Distribution will connect a large number of incoming calls with specific agents based on the requirement of the call.
- During the call, the caller will leave the important messages in the voice mail. It will provide more help to the agents.
- The software will route the calls to the agents sitting on different or remote areas. All the teams will work together in promoting the website.
- The software will provide call monitoring, reporting and also give coaching to the agents.
- The dialer software will send busy calls and disconnected calls in the queue for the callback.
A Blended Dialer Call Center Software helps in handling both Inbound & Outbound calling. Every big organization having both Inbound & Outbound call centers, here blended calling software plays an important role. Using this you can reduce the ideal time and increase call center productivity. It eliminates the technology gap between inbound ACD, outbound dialers, and CTI and CRM integration. It automatically moves outbound agents to inbound queues when traffic volume increases. We also enable inbound agents to switch to outbound calls during slow periods.
- Increase Revenue
- Increase Service Quality & Satisfaction.
- Scale On-Demand
- Monitor Performance