Bank & Finance Institutions
Banks and Financial Institutions are the best key contributors to the national economy. The world has shifted from traditional to digital. The increasing customer base in the Banks and Financial Institutions sector is generating the need for better customer service. Proper communication between banking institutions and their customers is vital.
- Instant help for customer queries
- Round the clock customer assistance
- Banking & Insurance services available through all channels
- Seamless connectivity between BFSI and community
In the e-commerce industry. Online service providers need to care from all the product advertisements to whatever customers are willing to shop. Gone are the days, when buyers were interested in purchasing from stores, now online shopping is the latest trend, and customers want to communicate with retailers through all possible modes of contact such as social media, phone, SMS etc.
- Increasing conversion rates with exceptional customer service
- Deliver personalized customer experience by tracking consumer online behavior
- Enabling online retailers to adapt to changing landscapes of consumer expectations
- The self-service facility is improving the purchase experience of online buyers
For colleges or institutions, there are various student engagement points from the student enrolment to degree completion. A complicated contact solution can arise many challenges to them in candidate recruitment and retention process. Modern tech-savvy students are very impatient and they can’t wait much rather expect a quick response for each of their queries and a method of self-service.
- Motivating the education sector by keeping them updated with all the latest IT services
- Students can communicate through any preferred mode or channel
- Resolving student queries in real-time is no more challenge for institutions
- Spreading better student experience by process modernization
As a healthcare leader, you remain worried about the communication process through which your team connects with the patients as this plays a vital role in patients’ treatment journey as well as reducing their readmission. Continuous and noiseless communication with people, data & solutions can reduce many risks and enhances the efficiency of healthcare operations.
- Simplifying regular communication between patients and hospitals
- Rejuvenating customer support services and enhancing the efficacy of treatments
- Ensuring maximum patient satisfaction & convenience
- Sending time to time thanks through communication services in order to keep them retained
On the one side, where the public sector is persistently working on fulfilling the needs of the community and improving their safety, at the same time, they are facing a challenge of increasing efficiency and decreasing cost. There is also the need for responding quickly to critical events while managing daily operations and addressing citizen inquiries.
- Enabling government agencies to think from the customer’s perspective
- Increasing touch-points by the multi-channel communication channel
- Now citizen can avail the benefit of round the clock government service support
- Incorporating a new approach in the government domain
In the past few years, the real-estate sector has shown phenomenal growth. The demand for commercial and residential property is increasing day by day with the shift of people basic to handsome income. Therefore, it is imperative for the industry to be up to date with the needs and wants of each and every prospect, which is possible only when there are some technical solutions in place to be used.
- Speedier services enabling the business to listen to customers fast
- Developing empathetic customer experience through a multi-channel communication
- Understanding customer needs no matter from which communication channel he/she comes in
- Being available round the clock even after the deal is done
Just think about the telephone invention, how this small device has changed the picture of communication today! The modern world has shifted from landlines to mobile phones and tablets today; the telecommunication industry has reached the next level in terms of advancement.
- Robust technical support for all connected and internet – enabled services
- Improving customer loyalty with advanced support service
- Round-the-clock support in the form of a 24x7x365 multi-channel contact center
- Streamlining all customer interactions
Travel & Tourism
Chats, SMS, Messenger are revolutionizing the relation between hotelier and travelers. Now from booking to departure to the whole journey, explorers can be in contact with their travel agent in order to get any sort of help when required through their preferred channel.
- Travel agents are 24/7 available to handle customer queries
- Travelers can search and book tickets, hotels anytime anywhere
- A multi-channel communication solution is helping travel lover to communicate through any channel
- Directional IVR service is taking customer experience beyond the boundaries